May 4, 2023
Automating Case Closures with Process Mining
In today’s fast-paced business environment, optimizing processes and reducing workload is essential for success.
One area where businesses can achieve significant gains is in the closing of cases. Process mining is a powerful tool that can help businesses identify inefficiencies in their processes and streamline operations. In this case, the focus is on automating the closing of cases, which is a common process in many businesses, especially those in customer service or support.
In this case, the focus is on automating the closing of cases, which is a common process in many businesses, especially those in customer service or support.
In a recent process mining project, we found that employees often closed cases long after they could have been closed, leading to an unmanageable number of open cases. By using process mining, it is possible to analyze how cases are closed/ how and when employees close cases/, even if it is often too late, and determine if these patterns can be automated.
Given the pattern, can significantly reduce the workload of employees and management, as well as increase the accuracy and speed of case closures.One of the biggest benefits of automating the closing of cases is that it frees up valuable time and resources for businesses.
Additionally, automating the closing of cases can reduce the risk of errors or delays, which can improve overall customer satisfaction and loyalty. Overall, the use of process mining provides us with the patterns that cases must fulfill to be closed automatically in the smart and efficient way, saving resources and increasing the overview of real open cases.
IT systems today have APIs that allow cases to be closed “from the outside,” and process mining provides a list of cases that can be closed based on certain patterns. By automating the closing of cases, businesses can focus on delivering value to their customers and achieving their business goals. With fewer open cases, management and employees can better manage upcoming cases and achieve greater efficiency.
Take the first step towards a more efficient and successful future. 🚀