February 9, 2023
Clear instructions are not easy
Clear and unambiguous instructions are crucial for effective execution, but how often do you test them? 🤔
When digitalizing with DCR graphs, testing can be done like in an online game with several participants.Playing the user journey or process online ensures it is understood and brings potential issues to the forefront for discussion.
This kind of simulation not only improves the understanding of the user journey but also helps identify any potential problems early on, allowing for quicker resolution and a more streamlined process.
This video effectively showcases the importance of being precise and avoiding assumptions when creating procedures and standard operating procedures (SOPs). The amusing reactions of the children featured in the video make it even more enjoyable to watch.