case - Aarhus Kommune
June 1, 2020
Aarhus Municipality incorporates process modelling tools in their ESDH system
To be able to phase out the subject system KMD Case and avoid developing a new, separate subject system to handle their reimbursement cases, Aarhus Municipality chose to integrate the process modelling tool DCR in their ESDH system. Until the integration is complete, the municipality uses the DCR tool in a separate user interface and appreciates that it has become so easy to change the processes, as every time there is a change in the law means that paragraphs in the reimbursement cases must be adjusted. In this way, Aarhus Municipality saves significant programming costs and at the same time ensures that the high-quality standard is maintained. In general, Aarhus Municipality perceives DCR as a unique solution for managing and improving work processes and sees many more application options that can make life easier in the municipality.
For several years, Aarhus Municipality had used the professional system KMD Sag for case processing of their reimbursement cases, i.e. transfers of money to and from other municipalities for citizens who use services in municipalities other than where they live. However, the system had to be phased out, and this posed a greater challenge for the municipality.
"By integrating the process modelling tool from DCR Solutions into KMD Nova's ESDH system, our users would get exactly the functionality they had been used to from KMD Case and more. The integration itself could be performed completely without programming, because KMD Nova ESDH was already DCR-supported - that is, prepared for configuring digital business processes and workflows directly in the system. And last but not least, our users could be content with using one system for case processing of reimbursement cases"
Responsible for KMD Nova's ESDH system in Aarhus Municipality