case - KMD Workzone
April 1, 2019
KMD wishes to revolutionise government case work
With a new, ground-breaking technology, KMD WorkZone, which today is used in the majority of the governments administration, seeks to replace the previous workflows which are both inflexible and rigid. On paper, former workflows seem to be a sensible solution, though in reality, they function rather poorly. KMD has incorporated DCR- technology (Dynamic Condition Response) into its ESDH-solution. By using this technology, KMD is capable of offering 60.000 public knowledge workers a revolutionary workflow-support, which until now hasn’t existed, and will optimize knowledge work considerably.
KMD provides consultation, development, operates and maintains software, systems and infrastructure to local authorities, the state and to private companies. Today KMD’s own solution, KMD WorkZone, has 60.000 users divided into 55 public organizations, where they support 70 percent of the governments central administration, including the military, the tax authority, the police and several ministries and agencies.
FLEXIBILITY AND MASSIVE COST SAVINGS INSIGHT
In addition, because the system is smartly designed and flexible, it’s easy to make changes in existing flows which have already been incorporated into the case handling solution. Consequently, for example, it’s possible to add extra tasks or rules without having to redesign a completely new flow or otherwise modify the IT-system, which is often complicated and expensive in downtime. As a result, your constantly made sure of having a frequently updated IT-system, which supports the employee through every step of the workflow and case procedure
Moreover, Jacob Brix believes that it’s possible to save large amounts of money in the future. Until now, many public organizations have both had general ESDH-systems to support their many different tasks, but also special systems developed to handle specific tasks.
KMD will offer the solution to their customers and the expectation is that the majority of them will be using the DCR-technology