KMD Nova incorporates flexible process support in their case management system for the municipalities
After several years of searching, KMD Nova has found a solution that can support municipalities' case workers in their work processes without locking them on one particular path through the system. The new research-based solution, called DCR, makes it possible to adapt the workflow while working, thus contributing to the municipalities’ efficiency in case management as well as a better regulatory compliance. Building DCR into their case management system makes it possible for KMD Nova to increase the value of the system, while making it easier to automate the municipalities’ work processes. KMD Nova is in the process of showing the municipalities the ground-breaking solution, which they predict a huge market potential.
Based on a strong desire to make Danish municipalities more innovative, KMD Nova has chosen to incorporate DCR - a new solution for achieving better process support - in their case management system. In this way, KMD Nova is among the first software providers who gives case workers the opportunity to obtain system support for their work processes in a flexible way and thereby solving one of the municipalities' greatest IT challenges.
KMD WorkZone, which provides IT solutions for the Central Administration, was the first in KMD to give DCR a warm welcome, and it was not a difficult decision for KMD Nova to do the same. “Over the past five years, we have been looking for a solution that can provide flexibility for the municipalities’ case workers in their work processes. Until now, we have not been able to find any useful solutions, because the workflows which have been possible to build in IT systems have been too rigid and inflexible, locking the case workers to follow one fixed path through the system”, says Kim Hallberg Nielsen, Product Manager at KMD Nova with responsibility for case management systems. He continues: "With the research-based solution DCR, we can finally create the necessary flexibility for the case workers when we have to digitally support their work processes because the workflow can be customized while they work, allowing them to also jump back or skip something if necessary."
Increased efficiency in case management
According to Kim Hallberg Nielsen, the municipalities need a more uniform and efficient case management, where they can follow specific steps in a flexible process, and that is precisely what DCR offers. ”The municipalities not only get a flexible process support, where the system shows them where they are in the process and what they can do next, so they do not risk forgetting anything if they are interrupted. It also becomes much easier and faster to automate their processes. Without having to code we can, with the help of DCR, place small automation elements in the processes by the means of tags, which enable certain things to get processed automatically in the case management system,” says Kim Hallberg Nielsen.
In addition, a DCR-supported system entails that the municipalities to a greater extent can avoid complaints caused by incorrect case handling, because DCR ensures that they comply with the legislation. And because the municipalities at the same time obtain documentation for their case work, they can also ”prove” what has happened in each specific case, in the event that they receive a complaint.
Attractive in the market
KMD Nova builds DCR into their own case management system by adding the various process flows and thereby enabling the case workers to continue working in one window only. In this way, the municipalities avoid having to invest in a completely new IT system, nor do they have to worry about the integration with other systems. Kim Hallberg says: “For us, this means that we lift our own case management system and make it more attractive in the market by offering flexible process flows directly in the system, without having to code anything ourselves. In addition, DCR Solutions, the company behind DCR, has already built a great tool to model the work processes before they are applied to our IT system so that neither we nor our customers need to think about developing such a tool and instead we can concentrate on automating the workflows.”
According to Kim Hallberg Nielsen, it is very straightforward and easy to build process flows with DCR's modelling tool. He says: "It looks good graphically, and it does not require technical skills or specialist knowledge to work with the tool. You can very easily simulate the processes yourself or let the tool do so by user types before applying the process flows to the IT system. As a result, all process flows are immediately “active” and you save a lot of time. And the real benefit is that it is possible to transform legal text directly into process steps, which enables the construction of process flows to go even faster.”
Ground-breaking new technology
The fact that DCR is research-based and continuously under further development is something completely unique according to KMD Nova. Kim Hallberg Nielsen: “DCR is a unique, almost ground-breaking, invention that will give both the municipalities and ourselves a clear competitive advantage. In fact, it is a bit weird that no one else has devised such a solution before, as it undoubtedly has a huge market potential. I imagine that over 80 percent of the municipalities are using DCR already in 2-3 years, but of course it also depends on our own ability to convince the municipalities of the great benefits they can achieve.”
Demonstration of DCR
KMD Nova is busy showing the municipalities how they have integrated DCR into their case management system so that they can experience how meaningful it will be for them to invest in it. “We are keen to develop Proof of Concepts for the municipalities and help them build up process flows in DCR's modelling tool. When we import the municipalities' process flows into the case management system, they can see with their own eyes how incredibly simple it is to work with DCR and how it all functions before they buy it,” says Kim Hallberg Nielsen, who is very excited to experience how fast the municipalities will be ready to use the new, innovative technology, now that KMD Nova has the right solution available.
KMD advises, develops, operates and maintains software, systems and infrastructure for municipalities, governmental organizations and private companies. KMD Nova offers an effective solution for case and document management, which in 2017 in total processed more than 32 million documents for KMD's customers.
Benefits of DCR for case workers
Benefits of DCR for municipalities
Benefits of DCR for KMD Nova
Increases the market value of their case management system