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Mastering the unpredictable? Effective, Co-created and compliant Adaptive Case Management for Knowledge Workers
October 12 @ 13:00 - 16:00
Abstract for the keynote by Keith Swenson:
The business process space is currently going through a rethinking of its purpose. Twenty years ago the goal was to create the factory office: do the same thing thousands of times in a row exactly the same way. A small improvement done thousands of times adds up to a benefit. But Internet technology now allows companies to change dramatically to respond to market forces. The field of BPM is finds new purpose as the enabler of Digital Transformation as companies shift their focus from repeatedly doing the same thing over and over, to being able to adapt quickly to provide unique services that fit individual customers. The technology to support this has evolved, from traditional BPM with fixed processes, to Adaptive Case Management which put knowledge workers in the driver’s seat. What is next? This talk will present a new idea of “Emergent Synthetic Processes” which promises to synthesize new and unique processes on the fly for each individual case from the various requirements of the players involved. Like the way that Google Maps can find a route between any two places, ESP can assess the current state of the organization, and find a unique optimized business process to meet the needs of a particular customer. All of these approaches will work together to allow organizations more flexibility than has ever been possible before.
Hvordan bliver fremtidens sagsbehandlingssystemer for vidensarbejdere som f.eks. sagsbehandleren i kommunen eller forsikringsrådgiveren? Er det muligt at få systemer der tilpasser sig vidensarbejderen – istedet for at vidensarbejderen skal indordne sig systemet?
Keith Swenson, Vice President of Research and Development at Fujitsu North America og Chairman of the Workflow Management Coalition er gæst på næste fokusgruppemøde for for processer og IT og giver sit bud på fremtiden.
Som opvarmning vil Thomas Hildebrandt, professor ved datalogisk institut, Københavns Universitet (DIKU) og leder af sektionen for software, data, mennesker og samfund ved data give status for Grand Solutions forskningsprojektet Effective, co-created and compliant adaptive case management for case workers (EcoKnow.org) hvor big data møder adaptive case management.
Derudover vil Morten Marquard (CEO i DCR Solutions og partner i EcoKnow) fortælle om den unikke DCR teknologi til adaptive case management, udviklet sammen med Thomas’ forskningsgruppe og som ligger til grund for EcoKnow og Uri Pais ( Lead Evangelist, Lead Product Manager at KMD WorkZone) vil fortælle om hvordan DCR-teknologien er blevet integreret i WorkZone sagsbehandlingssystemet fra KMD som bruges mange steder i staten.
Vi slutter af med drinks, snacks og plenum-diskussion om de præsenterede teknologier og bud på fremtidens sagsbehandlingssystemer!
13:00-13:15 “EcoKnow: Effective, co-created and compliant adaptive case management for case workers ” Thomas Hildebrandt, Professor, Section for Software, Data, People & Society, Department of Computer Science, Copenhagen University. Welcome and brief overview of EcoKnow.org research project. Hear about the first steps of the EcoKnow Innovation Fund Denmark Grand Solutions research project on effective, co-created and compliant digitalisation of case management in danish municipalities
13:15-13:35 “Jump into the future of Adaptive Case Management for knowledge workers with DCR Solutions”, Morten Marquard, CEO & CTO DCR Solutions, DCRsolutions.net. Morten Marquard is one of the main architects of the DCR solution. He has more than 25 years of experience in the IT industry, where he has worked with consulting, development and delivery of business systems in Denmark and internationally, in companies such as Accenture and CommerceOne. Since 2018, Morten has owned DCR Solutions and worked with digitalization and digital business process support.
13:35-14:00 “Adaptive Case Management with DCR in KMD Work Zone”, Uri Pais, Lead Evangelist – Lead Product Manager at KMD.
14:00 – 14:15 Coffee break
14:15 – 15:00 “Not Your Grandfather’s BPM”, Keynote by Keith Swenson, Vice President of Research and Development at Fujitsu North America, Chairman of the Workflow Management Coalition. Co-author on more than 10 books. His latest book, “When Thinking Matters in the Workplace,” explains how to avoid stifling creativity and enhance innovation through the appropriate use of process technology. His 2010 book “Mastering the Unpredictable” introduced and defined the field of adaptive case management and established him as a Top Influencer in the field of case management. He blogs at https://social-biz.org/.
15:00 – 16 Plenum discussion, Snacks, Drinks