KMD uses new technology from ITU to give flexibility to government knowledge workers

Professor Thomas Hildebrandt

DCR (Dynamic Condition Response) enables the possibility of gradually making knowledge work digital. In regards to knowledge work there’s an enormous economic potential in converting to digital form and the prospects of specifying work procedure by utilizing DCR is huge.

I often compare DCR technology with an app like Google Maps, which is able to find a route dynamically regardless of your position or goal and ensure that you follow the rules. At the same, it takes into account the decisions of other users and enables the map to expand gradually or handle any changes in destination. For instance, a hospital might become overcrowded by patients or a job centre may be affected by changes in legislation, or need to handle people with widely different needs. This requires a system which provides the ability to navigate and adapt, explains Thomas Hildebrandt, professor at the IT University of Copenhagen and comments further, that the technology at the same time provides the opportunity to identify certain routines which repeat themselves, and can be automated.

A similar comparison can be made with a car which is able to cruise down the motorway or even park by itself, he says.