Danish Software-technology can revolutionise process thinking

Exformatics, the Danish software company, has developed an internationally recognised and unique technology that can optimise knowledge work within companies and organisations.

In 2012, Exformatics collaborated with the IT University of Copenhagen with the aim of developing a technology, which would make knowledge workers more productive. From this cooperation came the so-called DCR (Dynamic Condition Response) technology that not only describes the processes in a company, but through programmed regulations, allows for a dynamic and flexible process- and knowledge sharing system that adapts to the individual organisation’s workflow and changing needs. This is an approach not seen before, and which can help revolutionise process thinking on an international scale.

In December 2016, Exformatics received international recognition for their work with Dreyers Fond (Dreyers Foundation) when they were nominated for the BPM Award (Business Process Management). Exformatics has helped Dreyers Foundations go from an analogue paper-based workflow to a digital, paperless workflow using the DCR-system. The result was not just more efficient distribution and management of funds, but also reduced administrative work by 30 per cent.

A transition from analogue to digital can often be difficult, as many existing BPM-systems cannot accommodate the flexibility that daily work demands. This means that companies end up with an expensive system in place to promote efficiency, thus creating frustration among the daily users.

“The problem with many of the existing BPM-systems is that they are described on paper as being most effective going from A to B, but these do not take into account the many variations that are proven from the defined workflows. If one works, for example in the hospital system, one knows there is a process, which is called consultation -> diagnostic -> treatment, but one also knows that often there are circumstances in which this process is not so simple in reality. We have, therefore, created a system that makes it possible, via rules, to describe the objectives and guidelines for processes without locking in the route. We have thus created an innovative system, which can accommodate a greater complexity in working processes, and which constantly adapts to the changing regulations and needs of the individual company”, says Thomas Hildebrandt, who founded and led the development of DCR-technology, supported by a number of research grants from, among others, the former Strategic Research (now the Innovation Foundation), the Velux-foundation, and the two Innovation networks Infinit and CFIR. Similarly, Thomas Hildebrandt and Morten Marquard have led an industrial PhD-project at Exformatics, as part of the development of DCR-technology.

The DCR-system also gives companies the opportunity for their knowledge workers to streamline processes by allowing them to provide feedback and to adapt processes based on their employees’ everyday experiences, which can sometimes be difficult for management to spot.

”IT- and the processing systems can often end up being so simplistic that they become obstacles to the employees who use them. How a process appears on paper often differs greatly from reality. We want to involve company employees, such that, with their feedback, we can get closer to the real work process rather than an illusion. The system we have developed is, unlike our competitors, dynamic and flexible and can change simultaneously with the company’s development”, concludes Morten Marquard, CEO of Exformatics.